Effective date: 10 December 2025

Welcome to https://vcc.training (the “Website”).

These Terms of Use (“Terms”) are an agreement between you and Video Confidence Coach (“Video Confidence Coach”, “we”, “us” or “our”).

These Terms set out how you may access and use:

the Website, and any products, materials, programs, memberships, courses, events and services we provide through the Website (together, the “Services”).

By accessing or using the Services, or by clicking “accept” or “agree” when prompted, you are taken to have read, understood and agreed to these Terms on your own behalf or on behalf of the organisation you represent.

If you do not agree to these Terms, you must not use the Services.

1. Eligibility

To use the Services, you must:

be at least 18 years old, and

have the legal capacity to enter into a binding contract in your country of residence, and

not use the Services for purposes that compete with our business (for example, to create a competing product or service).

By using the Services, you confirm that you meet these requirements and that you have authority to agree to these Terms on your own behalf or on behalf of any organisation you act for.

We provide the Services from Victoria, Australia. People access the Services from many locations. You are responsible for ensuring that your use of the Services complies with any laws that apply where you live or work.

2. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will:

update the “Effective date” above, and

where reasonable, notify you by email, a notice on the Website or within the Services.

Your continued use of the Services after any changes means you accept the updated Terms. You should check this page regularly.

3. Access to the Services

3.1 Changes to the Services

We may change, suspend or discontinue any part of the Services at any time.

This may include adding, removing or changing features, content, pricing or access. We are not liable to you if any part of the Services is unavailable at any time.

3.2 Accounts and registrations

Some parts of the Services may require you to create an account or provide certain details.

You agree to:

provide accurate, current and complete information, and

update your information if it changes.

If you use a third-party service (for example, a social login) to access the Services, you allow us to receive and use information from that service in line with its privacy settings and our Privacy Policy (/privacy).

All information you provide is handled in line with our Privacy Policy.

3.3 Your account responsibilities

You are responsible for:

keeping your login details and password confidential, and

all activity that occurs under your account, whether or not you authorised it.

You must not:

share your account or login details with any other person, or

allow others to access the Services using your credentials.

You agree to:

log out at the end of each session, and

We are not responsible for loss or damage arising from your failure to keep your account secure. You may be responsible for loss or damage suffered by us or others arising from use of your account by someone else.

3.4 Suspension and termination of accounts

We may suspend or terminate your account or access to the Services at any time, in our sole discretion, including where:

you breach these Terms, or

we reasonably consider your use of the Services to be inappropriate, unlawful or harmful.

You may request to close your account at any time by contacting us.

4. Acceptable use and prohibited activities

You may use the Services only for lawful purposes and in line with these Terms.

You must not:

break any law or regulation, including laws relating to privacy, intellectual property or confidentiality

send spam, unsolicited promotions, chain letters or similar communications

pretend to be any other person or organisation, or misrepresent your affiliation

harm, exploit or attempt to harm any person, including minors

harass, threaten, abuse or interfere with any other user’s use of the Services

upload or transmit any viruses, malicious code or harmful material

try to gain unauthorised access to the Services, any accounts, systems or networks

use any robot, scraper or other automated tool to access or copy any part of the Services, except as allowed by law and standard search engine practices

reverse engineer, decompile or attempt to obtain the source code of any part of the Services

collect or harvest information about other users without their consent

assist or encourage any other person to do any of the above.

We may monitor use of the Services and take any action we consider appropriate, including removing content, restricting access or contacting the relevant authorities.

5. Purchases, pricing and payment

5.1 Purchasing process

If you purchase Services through the Website:

you may be directed to a third-party checkout to enter your details and payment method

you will be asked to review and confirm your order before submitting it

by submitting an order, you agree to pay the price stated, plus any applicable taxes or fees.

If the Services you purchase require information or input from you (for example, forms, questionnaires or files), you agree to provide that information promptly so we can deliver the Services.

We will send confirmations and related emails to the email address you provide.

5.2 Prices

Prices, fees, taxes and any other costs are shown during the purchase process.

We may change prices at any time. Changes do not affect orders that have already been accepted.

5.3 Payment methods

Accepted payment methods are shown during the checkout process.

Payments are processed by third-party payment providers such as Stripe. We do not store full payment card details on our systems. We only receive limited payment information and confirmation of your payment status.

If your payment is declined or fails:

we are not required to provide the Services, and

any fees or charges from your bank or payment provider are your responsibility.

5.4 Usage rights

You do not obtain any right to access or use paid Services until we receive full payment of the purchase price.

6. Subscriptions and renewals

Some Services may be offered as subscriptions that renew automatically.

6.1 Fixed-term subscriptions

For fixed-term subscriptions:

the subscription starts when payment is received

the subscription continues for the period described at the time of purchase

access ends at the end of the period unless you renew by paying the relevant fee.

Unless stated otherwise, fixed-term subscriptions cannot be cancelled early for a refund, except where required by law.

6.2 Automatic renewal

If a subscription is set to renew automatically:

it will renew using the payment method you selected, for the same length as the original term (unless we advise otherwise), and

we will give you reasonable prior notice of the upcoming renewal and how to cancel.

You may cancel automatic renewal at any time using your account settings (if available) or by contacting us before the renewal date.

If you cancel after a renewal payment has been processed, access generally continues until the end of the current period and no further renewals occur, unless a refund is required by law or we choose to offer one.

7. Intellectual property

7.1 Ownership

All content and materials in or on the Services, including text, audio, video, graphics, logos, tools, downloads, training materials, designs and any other content (the “Content”) are:

owned by us, or

used by us under licence from third parties.

The Content is protected by copyright, trade mark and other intellectual property laws in Australia and other countries.

Nothing in these Terms transfers ownership of any intellectual property rights to you. Any rights not expressly granted are reserved.

7.2 Licence for your personal use

Subject to these Terms and your payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services and Content for your personal or internal business use.

You must not:

copy, reproduce, publish, display, perform, post or distribute any Content except where allowed:

by these Terms, or

by clear written permission from us, or

by a feature of the Services (for example, a “download” resource clearly intended to be used in your own business)

modify, adapt, translate, reverse engineer or create derivative works from any Content

sell, license, sublicense, share, transfer, rent, lease or otherwise exploit the Content for the benefit of any third party, except as allowed in a separate written agreement with us

remove or alter any copyright, trade mark or other proprietary notices on the Content

use the Content to build a competing product, service or training program.

If you breach these licence terms, your right to use the Services and Content may end immediately.

7.3 Trade marks

All trade marks, logos and service marks used on the Services are owned by us or our licensors. You must not use any trade marks without prior written consent from the owner.

8. User content

8.1 What is user content

Some parts of the Services may allow you to post, upload, submit or share content, for example:

comments, chat messages or forum posts

files, audio or video you upload

responses in group programs or communities.

This is called “User Content”.

You are responsible for your User Content, including:

its accuracy, legality and completeness, and

the impact it may have on yourself or others.

You should not share any personal or sensitive information in public or group spaces that you are not comfortable sharing with others.

8.2 Licence you grant to us

By providing User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to:

use, reproduce, adapt, modify, publish, translate, create derivative works from, distribute and display your User Content in connection with:

providing the Services, and

operating and promoting our business (for example, showcasing program outcomes or testimonials), and

use your name and any other details you provide in connection with your User Content, where appropriate.

Where User Content includes personal information, we handle it in line with our Privacy Policy.

You confirm that:

you own or control all rights in your User Content, or

you have permission to grant this licence.

8.3 Content standards

You must ensure that any User Content you provide:

does not break any law or legal duty, including privacy, confidentiality or intellectual property rights

does not promote or encourage unlawful or harmful activity

does not contain defamatory, threatening, abusive, harassing, hateful, obscene or offensive material

does not promote discrimination based on race, gender, religion, disability, sexual orientation, age or any other protected attribute

is not false, misleading or likely to deceive

does not suggest it is endorsed by us without our permission.

We may remove or edit User Content that we consider, in our discretion, to breach these standards or to be inappropriate for the Services.

8.4 Monitoring and enforcement

We may, but are not obliged to:

monitor User Content and use of the Services

remove or refuse to post any User Content

disclose your identity or User Content where required by law or reasonably necessary to protect our rights or the rights of others

suspend or terminate your access to all or part of the Services if you breach these Terms.

We are not responsible for User Content provided by you or any other user.

9. Professional information and assumption of risk

The information and content provided through the Services is for general education and information only. It does not take into account your full circumstances and is not:

legal advice

financial advice

tax advice

medical or mental health advice.

You are responsible for how you use any information obtained through the Services. You should seek professional advice before making decisions that could have financial, legal or health consequences.

To the extent permitted by law, we are not liable for loss arising from your reliance on information provided through the Services.

10. Privacy

Our Privacy Policy (/privacy) explains how we collect, use and disclose personal information.

By using the Services, you agree that we may handle your personal information in line with our Privacy Policy.

11. Termination

We may suspend or terminate your access to the Services at any time if:

you breach these Terms, or

we reasonably believe your use of the Services is unlawful, inappropriate or causes risk or harm, or

we decide to discontinue some or all of the Services.

If you have paid for Services and we terminate without cause, we will comply with any obligations we have under the Australian Consumer Law and any other applicable law.

You may stop using the Services at any time. If you wish to close your account or cancel a subscription, you should follow the instructions in the Services or contact us.

Any parts of these Terms that, by their nature, should continue after termination will continue, including sections on intellectual property, disclaimers, limitation of liability, indemnity and governing law.

12. Consumer guarantees, disclaimers and limitation of liability

12.1 Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified by agreement.

If you are a “consumer” under the Australian Consumer Law, you may be entitled to certain guarantees in relation to our Services. Where we are permitted by law, and subject to those guarantees:

our liability is limited in the way set out below.

12.2 General disclaimers

Subject to your rights under the Australian Consumer Law and other non-excludable laws, and to the maximum extent permitted by law:

the Services are provided on an “as is” and “as available” basis

we do not guarantee that the Services will be uninterrupted, error-free or free from harmful components

we do not promise any particular results, outcomes, income or business performance from using the Services.

12.3 Limitation of liability

To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law:

we are not liable for any indirect, special or consequential loss, or loss of profit, revenue, data, goodwill or opportunity, arising out of or in connection with your use of the Services, and

our total aggregate liability to you for all claims arising out of or in connection with the Services or these Terms is limited, at our choice, to:

re-supply of the relevant Services, or

payment of the cost of having the Services supplied again.

If the law does not allow us to limit liability in the way described above, we will limit our liability only to the extent permitted.

13. Indemnity

You agree to indemnify us (and our directors, employees, contractors and agents) against any loss, damage, liability, cost or expense (including reasonable legal costs) arising out of or in connection with:

your breach of these Terms, or

your misuse of the Services, or

your User Content, or

any claim by a third party relating to your use of the Services.

This indemnity is reduced to the extent the loss is caused by our negligence or breach of these Terms.

14. Disputes and governing law

These Terms and your use of the Services are governed by the laws of Victoria, Australia.

If a dispute arises, we encourage you to contact us first so we can try to resolve the issue informally.

If a dispute cannot be resolved informally, you agree that the courts of Victoria, Australia will have non-exclusive jurisdiction. This means you and we may bring proceedings in those courts, or in any other court that has jurisdiction.

15. Miscellaneous

15.1 Waiver

If we do not enforce a right under these Terms at any time, this does not mean we have waived that right or any other right.

15.2 Severability

If any part of these Terms is found to be invalid or unenforceable, that part is treated as removed. The rest of the Terms remain in full force.

15.3 Entire agreement

These Terms, together with our Privacy Policy and any other terms or policies referred to in them, form the entire agreement between you and us about your use of the Services.

15.4 Relationship

Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us.

15.5 Assignment

You must not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms at any time, including in connection with a sale or transfer of our business.

16. Contact

If you have any questions about these Terms or the Services, please contact:

Video Confidence Coach
Creative Engine Level 2 81 Ryrie Street
Geelong Victoria 3220

Email: [email protected]

Creative Engine Level 2 81 Ryrie Street

Geelong Victoria, 3220