Privacy Policy

Effective date: 10 December 2025

Thank you for visiting https://vcc.training (the “Website”).

This Privacy Policy (“Policy”) explains how Video Confidence Coach (“Video Confidence Coach”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you:

Visit or use the Website

Use our products, services, online programs, events and resources

Communicate with us by email, phone, social media or other channels

We are based in Victoria, Australia and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Because our Website can be accessed from other countries, we also explain how we handle information for people based outside Australia.

By using our Website or Services, or by clicking “accept” or “agree” to this Policy when asked, you agree to this Policy. If you do not agree, please do not use our Website or Services.

1. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will:

Update the “Effective date” above, and

Where reasonable, let you know by email, a notice on the Website or inside our Services.

Your continued use of the Website or Services after any changes means you accept the updated Policy. Please check this page from time to time.

2. The information we collect

The information we collect depends on how you interact with us. We collect information:

That you choose to give us

That is collected automatically when you use the Website

That we receive from other sources (for example, service providers or public sources)

2.1 Information you give us

We collect personal information that you knowingly choose to share, such as:

Personal details

Name

Email address

Phone number

Business name and role

Postal or billing address

Social media handles

Any other details you choose to provide in forms, surveys, questionnaires or messages

Account information
If we offer logins or membership areas, we may collect:

Username and password

Profile information

Preferences and settings

Booking, program and coaching information
When you book calls, attend workshops, fill in discovery forms or work with us, we may collect:

Your goals, interests and challenges

Notes from coaching or strategy sessions

Questionnaire answers and forms

Feedback and testimonials

Payment and transaction information
When you pay for our services, we may collect:

Details of the products or services purchased

Billing and contact details

Payment card details are usually collected and processed directly by our payment provider (for example, Stripe) and not stored by us. We receive confirmation that your payment was successful, along with limited payment-related information (such as the last 4 digits of your card and expiry date).

Correspondence
If you contact us, we may keep records of:

Email messages and our replies

Contact form submissions

Phone calls, SMS messages or voice messages

Messages via social media or messaging apps

User content
If you choose to share content publicly (for example, comments on our content, participation in group sessions that are recorded, chat in live calls or posts in a community space we host), we may collect and store that content.

Anything you share in a public or group environment is shared at your own risk. We cannot control what other people do with that information.

2.2 Information we collect automatically

When you visit or use the Website, some information is collected automatically. This may include:

Usage and activity information

Pages you visit on the Website

How you move through the Website

Content you view or click

Time spent on pages

Dates and times of visits

Links you click from our emails

Device and technical information

IP address

Browser type and version

Device type and operating system

Approximate location based on IP

Location information
If you allow your browser or device to share precise location data, we may receive location information. You can usually control this in your device or browser settings.

We use this information to operate, maintain, improve and secure the Website and Services, and to understand how people are using them.

2.3 Cookies and similar technologies

We use cookies and similar technologies to help the Website function and to understand how it is used.

A cookie is a small text file stored on your device. Cookies can be:

Strictly necessary: needed for core functions like security or logging in

Performance and analytics: to understand how visitors use the Website

Functional: to remember your preferences

Advertising or remarketing: to show relevant ads on other platforms

We may also use similar technologies such as:

Pixels or web beacons in emails and web pages

Local storage in your browser

Advertising identifiers on mobile devices

You can control cookies through your browser settings. If you block some types of cookies, parts of the Website may not work properly.

If you maintain a separate Cookie Policy page, you can add:
“More detail is available in our Cookie Policy at /privacy.”

2.4 Information from other sources

We may receive information about you from:

Payment processors, email service providers, CRM systems and booking tools

Advertising or social media platforms (for example, if you interact with our ads or content)

Public sources and business directories

Referrals from our clients or partners

We handle this information in line with this Policy and any additional terms that apply from the original source.

3. How we use your information

We use the information we collect for the following purposes:

To provide our Services
To deliver our coaching, programs, workshops and online content, and to manage your bookings, accounts and access.

To communicate with you
To respond to enquiries, send confirmations and reminders, provide updates on your services, and answer support requests.

To personalise your experience
To tailor content, suggestions and communications based on your interests, activity and feedback.

To process payments
To take and manage payments and to handle billing, refunds and related issues.

To run emails, SMS and other messages
To send newsletters, updates, marketing messages and invitations, where you have agreed or where the law allows.

To operate, maintain and improve the Website and Services
To monitor performance, fix errors, improve design and content, and develop new offerings.

For analytics and reporting
To understand who is using our Website and Services, how they are used, and which marketing activities are effective.

For advertising and remarketing
To show you relevant ads on platforms such as Google and Meta (Facebook and Instagram), based on your interactions with our Website and content, where permitted by law.

To protect our business and others
To detect, investigate and help prevent fraud, security incidents and misuse of our Website or Services.

To comply with legal obligations
To meet our obligations under Australian law and any other laws that apply to us.

For other purposes with your consent
For any other purpose that you have agreed to at the time.

4. Third-party tools and service providers

We use third-party service providers to help us run our business. These providers may process personal information on our behalf, for example:

Website hosting and CRM / platform providers
For example, website hosts and all-in-one platforms such as CRM and marketing systems.

Analytics and tag management
Tools such as Google Analytics, Google Ads conversion tracking and Google Tag Manager to understand how the Website is used and how our campaigns perform.

Advertising and remarketing
Platforms such as Google Ads, Meta (Facebook and Instagram) advertising, and similar tools to show relevant ads based on your interactions with our Website and content.

Email and SMS delivery
Providers such as Mailgun, Twilio or similar, to send emails, SMS messages and other notifications.

Payment processing
Providers such as Stripe to process payments securely.

Automation and integrations
Services like Zapier or similar that connect different systems and automate workflows.

These third parties are required to handle your information in line with applicable privacy laws and only use it to provide services to us.

Our Website and emails may also include links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

5. How we share your information

We do not sell your personal information.

We may share your information in the following situations:

With service providers and contractors
With third-party providers who help us with hosting, CRM, analytics, advertising, communications, payment processing, bookkeeping and similar business functions.

With professional advisers
With accountants, lawyers and other professional advisers where needed for our business and legal obligations.

If required by law or to protect rights
Where we are required to do so by law, regulation, court order or government authority, or where we believe it is reasonably necessary to protect our rights, property, safety or that of others.

Business transfers
If our business is sold, merged, reorganised or transferred, your information may be transferred as part of that process.

With your consent
Where you have clearly agreed that we may share your information, for example when providing a testimonial that includes your name or image.

Information you share in public or group spaces managed by us (such as comments, community groups or live group sessions) may be visible to other participants.

6. Marketing communications

We may send you marketing communications (such as newsletters, updates and offers) if:

You have asked to receive them, or

You have provided your details in the course of an enquiry or purchase and it is reasonable to send you related information.

You can opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in an email, or

Replying “STOP” to SMS messages where that option is available, or

Contacting us using the details at the end of this Policy.

If you opt out of marketing messages, we may still send you non-marketing messages such as booking confirmations, important service updates or receipts.

7. International transfers

We are based in Victoria, Australia, but many of our service providers are located in other countries, including the United States and the European Union.

This means your personal information may be transferred to, stored in, or accessed from countries outside Australia. Where this occurs, we take reasonable steps to ensure that:

The overseas recipient has privacy obligations similar to the Australian Privacy Principles, or

We have suitable contractual protections in place, or

You have consented to the transfer after being informed.

By using our Website or Services and providing your information, you understand that your information may be processed in countries with different privacy laws to your own.

8. Your rights and choices

Your rights will depend on the privacy laws in your country or region. In many cases you may have the right to:

Request access to the personal information we hold about you

Ask us to correct information that is inaccurate or incomplete

Ask us to delete your personal information, subject to legal and business needs

Object to or restrict certain types of processing, such as direct marketing

Withdraw consent where processing is based on your consent

We will respond to reasonable requests within a reasonable time and in line with applicable law.

To exercise any of these rights, please contact us using the details in the “Contact us” section below. We may need to verify your identity before acting on your request.

9. Data retention

We keep your personal information for as long as needed to:

Provide the Services to you

Meet legal, accounting and reporting requirements

Resolve disputes and enforce our agreements

When information is no longer required for these purposes, we will take reasonable steps to destroy or de-identify it.

10. Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include:

Using secure systems and access controls

Limiting access to personal information to those who need it for their work

Using reputable third-party providers for hosting, payment and communications

Where we use online payment providers, payment details are encrypted and processed by the provider. We do not store full payment card details on our systems.

No method of transmission or storage is completely secure. You use the Website and Services at your own risk. If you have a password for an account with us, you are responsible for keeping that password safe and not sharing it with others.

11. Children

Our Website and Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information about a child, please contact us and we will take appropriate steps to delete it.

12. Terms of Use

Your use of the Website and Services is also subject to our Terms of Use at .

In the event of any dispute relating to privacy, this Policy and our Terms of Use apply together. Unless stated otherwise, the laws of Victoria, Australia apply.

13. Contact us

If you have any questions, concerns or requests about this Policy or how we handle your personal information, please contact:

Video Confidence Coach
Creative Engine Level 2 81 Ryrie Street
Geelong Victoria 3220

Email: [email protected]

We will aim to respond within a reasonable time.